LEGAL DISCLAIMER

THE WEBSITE: This is the website of The Monro public house. The address of The Monro for correspondence relating to this website is 92-94 Duke Street, Liverpool, L1 5AG

All communications regarding this website should be addressed to The Manager at the above address.

Use of this website is subject to the following terms:

* The content and design of the website pages are subject to copyright owned by Kastoria Lakes Ltd or used under licence from a third party copyright owner. You are welcome to print pages for your personal use but no part of this website may be reproduced or transmitted for any other purpose.

* The Monro has made all reasonable efforts to ensure that all information provided on the website by ourselves, and from third parties is accurate at the time of inclusion. However, there may be inadvertent errors on the website for which The Monro apologises. The Monro reserves the right to make changes and/or corrections to the website at its own discretion.

* From time to time this website may include links to other websites. These links are provided in order to enhance the interest of other featured contents and are not intended to signify that The Monro specifically endorses or otherwise has any responsibility for the content of the linked website.

* This website is made available for public viewing on the basis The Monro exclude to the extent lawfully permitted all liability whatsoever for any loss or damage howsoever arising out of the use of the website or reliance upon the content of this website.

* Any information related to a supplier or product on the website, which is not part of The Monro, does not represent any endorsement The Monro of the quality of the supplier or product offered.

* Your use of this website and any dispute arising out of the website is subject to the laws of England and Wales. Any dispute arising out of the use or publication of this website is subject to the exclusive jurisdiction of the Courts of England and Wales.

Your Personal Information - About this statement:

This statement will tell you about how we collect and use information about you.

We will not store or process your personal information outside of the United Kingdom with the exception of job applications from abroad.

What information do we collect?

We may ask you to give us certain information when you use this web site. The information we collect depends on which services you use. The information may include:

* Your name and date of birth

* Your postal address and telephone number

* Your email address

* Your gender

* Your occupation

* Your interests

* Other specific customer related information

COOKIES: We also use session cookies. A session cookie is a small amount of data which is stored on your computer and which is revealed to us when you use this web site, and this web site only. We use cookies only to make it easier to identify you when you visit this site. We do not use cookies to collect additional information about you. You can configure your web browser not to accept cookies, although this may hinder the functionality of our web site.

IF YOU THINK THE INFORMATION WE HAVE IS WRONG: Under the Data Protection Act (in England and Wales ­ equivalent legislation applies elsewhere in the European Union), you may request details of personal information which we hold about you. An official fee will be payable. If you want to make a request, please write to us at the address below:

The Manager, The Monro, 92-94 Duke Street, Liverpool, L1 5AG

If you believe that any information we hold about you is incorrect or incomplete, please write to us without delay at the above address. Any information which is found to be incorrect will be corrected promptly.

Booking Contract and when things go wrong

Both parties, both The Monro and our guests agree to enter a booking contract. This means that if you book a table we will agree to provide it and you agree to arrive.

Both parties agree to flexibility with the booking. This means that we are flexible if you are late and you are flexible with us if you have to wait for a table that is still being used by another customer e.g. the table you are waiting for may have a disable guest or it may be their special ocassion.

Complaints will not be dealt with after the event. It is your responsibility to ask us to put something right, after which it becomes our responsibility to do just that.

Sometimes we are busy, sometimes we are very, very busy and as such this will lead to slower serving times both in terms of delivering food & drink and dealing with requests. This is quite normal and nothing out of the ordinary. We always allocate enough staff but some staff get sick and even if they're well enough to work, certain types of illness precludes them from working under the law. The building is very old with narrow passageways behind the scenes and also limits the number of staff we can allocate.

We will be happy to replace meals where appropriate. This returned meal will be prioritised in the kitchen but as we only cook from fresh do not be under the assumption that having been returned it will return back to you quickly. We'll be onto the job of preparing your meal but it will take the required time. This could mean that if your party members are quick eaters then it may mean you starting to eat your meal half way through or towards the end of your fellow guests meals. We have met our obligations to you in replacing the meal as quickly as we can and won't accept comments that you have been "devastated" by the experience.

Complaints are rare but we have been in the business many years and know are business well so that 99.99% of complaints are dealt with to our guests satisfaction. Those that were not satisfied are those that did not allow us to put it right.