Frequently Asked Questions
What time do you open?
We're open Wednesday to Sunday from 12pm to late. Food is served from 12pm until 9:30pm (8:30pm on Sundays)
DO YOU DO TAKE OUT?
Yes we do! Just phone your order through on 0151 707 9933 or message us via Facebook with your order and collection time. You'll soon be able to click and collect and we'll offer deliveries in the spring.
Where are you located?
We're located in Duke Street, opposite the new hotel construction. Duke Street can be reached from the John Lewis end of Liverpool One or from Wok & Go on Bold Street by walking down to end of Slater Street.
Is there parking nearby?
There is on street parking after 6pm in the side street (this may change, please check the notice plates on the lamposts), there's paid on street parking and there are multi stories near by. Parr Street car park is the nearest and cheapest - 62-74 Parr St, Liverpool L1 4JN
Are you open on Christmas Day?
No. Never. Ever.
How do I book?
The easiest way to book is online here because you can easily amend and cancel your booking yourself without the bother of phoning or emailing. Please be aware that our telephone lines do get very busy at times and we cannot guarantee that you will be able to reach us immediately. But you can leave a message.
What's the quickest way to get in touch?
The quickest way is by phone or Facebook.
Do you have disabled access?
Yes, but we don't have a dedicated wheelchair accessible toilet. Please visit our Access Page here.
Is there a time limit for each sitting?
As a rule of thumb we allow up to 2 hours.
ARE YOU DOG FRIENDLY?
Yes, we always have been. We have designated areas where you can also dine and have your dog next to you.
How long is my table held for?
If you have reserved a table and you haven't called us to let us know you'll be late or sent a message via Facebook, we will hold your table for up to 15 minutes. Unfortunately, we are unable to hold a table for any longer, as we do get extremely busy at times and it would be unfair on other customers.
We will try our best to accommodate you and provide an alternative table as soon as we can, but please understand that this may not always be easy. If you or your guests are running late, please inform us by phone or Facebook message, so that alternative arrangements can be made to accommodate your guests as soon as they arrive.
How do I pay the deposit for my reservation?
Please be aware that we no longer accept cash deposits for bookings. If you’d like to book for 6 guests or more, please visit our website and secure your booking with a credit/debit card. Your card will not be charged unless you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 24 hours prior to the reservation.
If this situation occurs, we reserve the right to charge your card £5 per person for 'no show'. If you are booking over the phone for groups of 6 or more, you will be asked to provide credit/debit card details; without those details we will not be able to secure your reservation.
What If I am allergic to certain ingredients or have food intolerance?
Every menu contains allergen information and the monthly specials have the allergen information contained on the reverse side. Due to the very nature of our business, allergen traces may be present in the dishes. We don't use peanuts in any of our cooking but trace elements may still exist in imported products.
Are there vegetarian dishes available?
Yes, Greek cuisine is a healthy diet and we have comprehensive options for vegetarians, vegans and other dietary requirements.
Are you able to cater for special requests?
We will always try our best to accommodate special requests made by our customers. If you would like our chefs to cook any dishes to order, please ask your server and we will do our best to cater for you. Please appreciate that we do get very busy at times, so this may not always be possible.
The Manager will try to accommodate any reasonable request made if staff are available. If you are celebrating a birthday or any other occasion and wish to bring your own cake, simply give us a ring and let the restaurant manager know. Alternatively, you can leave a note on our reservation system if you are booking online.
I see gluten free options on your menu but do you prepare them in separate containers? Do you have a separate gluten free fryer?
Gluten free food is prepared and stored separately but where food is fried, we don't have a separate frier.
Is the food in the restaurant Halal?
Unfortunately, our food has not been halal certified. However, we can source halal meat on request.
CAN YOU CATER FOR LARGE GROUPS
We can cater for large groups but food is served as it comes from the kitchen. The larger the table the longer it takes to cook the food and get it out to you. We easily cater for up to 16, bigger than that we can split the groups - so if it was a table of 24, we'd split it into two tables of 12. Many groups are happy with this, but do check with your companions!
Do you offer discounts to large groups?
The Monro does not currently offer discounts for groups, but we do run special promotional campaigns from time to time. You can sign up for the latest deals here.
Can we bring our own birthday cake?
Yes. No problem, just no confetti, plastic or paper, or sequins because our cleaner goes the wrong kind of hysterical.
Something wasn’t quite right, who can I speak to?
We’re sorry to hear that. Please do let us know if anything wasn’t quite right and we will do our best to sort it out. In the first instance, you should speak to the restaurant Manager. If you feel you haven’t been heard, feel free to contact us by email.
My child is a fussy eater; will there be something they will enjoy?
The Monro has a Greek kitchen and most of the dishes are meze style. We can adapt dishes to your child's liking by removing things they don't like e.g. tomatoes
My kid doesn’t eat much, do I still have to pay full price?
Much of the menu is small meze style plates so just select what your child would like. We offer smaller deconstructed souvlaki portions so your child can eat what they like from the plate.
Do you provide highchairs?
Yes we do but do leave a message in the ‘notes’ section when booking online.
Can children dine on their own in your restaurants?
Children under the age of 16 must be accompanied by an adult (aged 18 and above) when dining at The Monro in accordance with the Alcohol Licensing Act 2003.
Can you warm up milk for my baby/child?
Unfortunately, we are unable to heat up baby food or milk bottles. Your safety is our priority and we wouldn’t want to harm you or your child in any way as we cannot guarantee the right temperature for baby food or milk.
However, if required, we can bring you a bowl of hot water to your table so that you can heat up your baby food or milk bottles yourself.